Technical Writer

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PURPOSE AND OBJECTIVES
SAP Hybris solutions provide omnichannel customer engagement and commerce software that allows organizations to build up a contextual understanding of their customers in real time.
The solutions deliver a more impactful, relevant customer experience and help sell more goods, services and digital content across every touch point, channel and device. Through their state-of-the-art customer data management, context-driven marketing tools and unified commerce processes, SAP Hybris solutions have helped some of the world’s leading organizations attract, retain and grow a profitable customer base.

 

EXPECTATIONS AND TASKS

  • Create and maintain documentation for commerce cloud customers
  • Produce high-quality documentation in English in collaboration with subject matter experts (developers, architects, product managers)
  • Work as a part of Agile team to gain an in-depth understanding of the product and documentation requirements
  • Create tutorials for end-users, write online help and developer guides
  • Collaborate with other Technical Writers on documentation standards and information architecture

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Required skills:

  • University degree in Information Technologies, Computer Science, Engineering, or Language Studies (with a strong interest in modern technologies), or be a recognized expert in technical writing
  • Excellent writing and speaking English language skills (German is not required)
  • Ability to quickly understand complex technical concepts and make them understandable through documentation
  • Excellent communication and collaboration skills
  • Mindset of user advocacy
  • Strong organizational skills, structured thinking
  • Essential understanding of Agile software development

Preferred skills

  • Preferred experience in Markdown, HTML, source code reading
  • Basic knowledge of some modern programming languages (e.g. JavaScript, JAVA)


WORK EXPERIENCE
1+ year of proven experience in technical writing and/or software documentation

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